Refund policy

Returns and Exchanges

We do not provide refunds on any items unless defective.

We do not accept exchanges on underwear for sanitary reasons. Choose your sizing carefully. Refer to our sizing charts. Contact us at inquiries@harebraineddesign.com if you have any questions about sizing or fit. We recommend sizing up if in doubt. We also do not accept returns or refunds on gift cards.

Our exchange policy on t-shirts and tank tops lasts 14 days. If 14 days have gone by since your item was delivered to you, unfortunately we can’t offer you a refund or exchange.

To be eligible for an exchange, your item must be unwashed, unworn, and in the same condition that you received it. It must also be in the original packaging. It must be free of pet hair, human hair, odors, glitter, food stains, toxic sludge, and bad juju.

There are certain situations where exchanges are not accepted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Sale items (if applicable)
Only regular priced items may be exchanged, unfortunately sale items cannot be returned or exchanged.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at inquiries@harebraineddesign.com and send your item to: 2712 W. Medill Ave. Chicago Illinois US 60657.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.