FAQs

Why are these called Period Panties?

Harebrained's Period Panties are fun underwear that high-five you for having ovaries! The Period Panties feature a double-lined black gusset panel to help prevent stains. The focus of the underwear is the cute-yet-demented designs, the (admittedly terrible) puns, and the comfort that a structured and breathable pair of underwear provides! They are not meant to serve as a replacement for a tampon, pad, or cup. It may not be the high point of your month, but with Period Panties, your period doesn't need to be the low point either!

What is your sizing? 

If you're between sizes, we recommend sizing up. Nobody wants a tight waistband at that time of the month! Please email us at inquiries@harebraineddesign.com for any sizing-related questions- we're happy to help!

Do you accept orders placed outside of the US?

We sure do! Everywhere except Cuba, Iran, North Korea, Syria, and Sudan.

How much is postage?

It depends on the weight of the package. US shipping starts at $3, Canadian shipping starts at $7, and international starts at $9.

We also offer priority shipping for US customers which starts at $7.

How long will it take to receive my order? 

We typically ship within 24 hours on weekdays. Most domestic orders take anywhere from 2 to 9 business days to arrive depending on the efficiency of your local postal service. International shipping times may vary between 1 and 6 weeks (Shipping to Canada is usually 1-2 weeks, other places typically 2-4). For international orders only, we can ship via DHL for an extra charge. DHL delivers to most places in the world in 2-3 days.

My package shows it was delivered, but I can't find it. What should I do?

If your package shows that it was delivered, but you can't find it, talk to your mail person or local post office. Ask your neighbors. Ask your roommates. Ask your doorman. Ask your front office. Is there more than one door on your property? Check all entrances. Look under the front stairs. Check the lobby. Check the doghouse.

If you are concerned about not receiving your package or generally have trouble receiving your mail, we offer priority shipping, which offers $50 insurance for any lost items.  

What is this store's return and exchange policy? 

Ordered the wrong size? Getting the evil eye from your cat about that “Pawsitively Bitchin’” shirt you just got? We’re here to help! Our exchange policy gives you 14 days from the time of delivery to do an equal value exchange. To be eligible, your item must be unwashed, unworn, and in the same condition that you received it. It must also be in the original packaging and, if applicable, still wearing its hangtag. It must be free of pet hair, human hair, odors, glitter, food stains, toxic sludge, and bad juju. We do not offer refunds. 

The following are not eligible for exchange:

Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

Any return package postmarked more than 14 days after delivery.

Gift cards are non-refundable, no exceptions. 

Sale items 

Our exchange policy does cover sale times, but they will stay valued at the price at the time of purchase.

Shipping

You are responsible for shipping costs for the return package. Exchanges are processed once the return package reaches our facility, and we cover USPS first class shipping for the replacement items. Shipping costs are non-refundable. 

Please consider using a trackable shipping service or purchasing shipping insurance for your return. We can’t guarantee that we will receive your returned item.

Can I hire Harebrained to design something for me or my company?

We are no longer taking personal commissions, but if your company is looking for something unique and would like to collaborate, send us a message below!

I have an idea for a Period Panty- Who can I contact about this?

Fantastic! Send us a message below and we'll add it to the "To Do" list. If we make it, we'll send you some free stuff and/or a box of puppies. Thanks for the suggestion!